Sign up
Jo mogg
via web
Hello, I live in Australia and I am wanting to sign up for the popular $40 a month plan but do not have a 5 digit zip code and I think this is preventing me from signing up. Can you please help me.
via web
Hello, I live in Australia and I am wanting to sign up for the popular $40 a month plan but do not have a 5 digit zip code and I think this is preventing me from signing up. Can you please help me.
2 Posted by Matt Davidson on 05 Sep, 2011 05:14 AM
Thanks for email! I am sorry about this. We will get this fixed ASAP!!
Just an FYI we will be rolling out a new release here within the next month. Please let us know what you think! Thanks.
Matt Davidson
Elevation Fitness LLC
***@elevationfit.com
541.991.6841
3 Posted by Jo mogg on 06 Sep, 2011 12:51 AM
Ok great because I am really really keen to get started. I also have tried to relog in but it says that my password is incorrect. Can you please reset my password and send it to me.
Thank you
Support Staff 4 Posted by Matt Davidson on 08 Sep, 2011 05:36 PM
Spicer,
Until we figure out how to get our system to take a credit card without a
zip code, can we set up a free account with 40 clients so that they can
start using the system. Once we get our system up and running with
international payments, we can get the credit card number and start charging
from that point forward.
Thanks.
Matt
---------- Forwarded message ----------
From: Jo mogg <
***@tenderapp.com>
Date: Mon, Sep 5, 2011 at 8:48 PM
Subject: Re: Sign up [Problems]
To: ***@elevationfit.com
5 Posted by jo on 09 Sep, 2011 03:03 AM
Yes please because at the moment I am unable to do any of the things
that the demo says to do and have clients in limbo.
That would be great- thank you
Jo
Quoting Matt Davidson
<***@tenderapp.com>:
>
6 Posted by jo on 18 Sep, 2011 08:40 AM
Hi Matt, thank you for assisting me with this but I have heard nothing
further. Could you please inform me of where this is at? Also I can't
even login as my trial 5 client login- it says my email is incorrect.
Is this because of being overseas with the zip code? I would really
appreciate your urgent attention as I have bought an iPad and talked
up a storm to my clients and so far produced nothing.
Thank you,
Joey
Quoting Matt Davidson
<***@tenderapp.com>:
>
Support Staff 7 Posted by Matt Davidson on 18 Sep, 2011 04:14 PM
Joey,
I deeply apologize for this, Spicer & I worked through the adjustments that
needed to be made to allow you to sign-up for the account, well we thought
we worked through them all. This is absolutely unacceptable customer
service from our side, and will not happen again. I would like to offer you
a free account for a year at the $40 a month level.
I am not too sure what is happening with the free account, can you give us a
little more detail as to what is going on. Can you log into you account?
Can you just not add clients? Please let me know and we will get on this
as quickly as we can.
Thank you
Matt Davidson
8 Posted by jo on 18 Sep, 2011 08:02 PM
Hi Matt,
Thank you for your understanding.....and it is extremely considerate
of you to offer a free account. I have a number of other trainers
that work with me so it is very reassuring to know that you obviously
do care very much about customer service. They have been waiting for
me to sign up first before they do and so far I have just said that I
have been having ipad difficulties to save myself embarrassment from
talking up your software to them so I am very grateful that you are
taking this seriously.
When I first signed up for the trial account a few weeks ago I could
log on once I initially signed up but could never go back in and logon
and haven't been able to do it again. It says the password is wrong
and when I click on the 'forgot my password' icon it says that email
address does not exist so perhaps I haven't registered at all in the
system? The email address I used was this one and password was
France43. I do not mind starting all over again because I barely used
it when I had the trial.
Thanks again,
Joey
Quoting Matt Davidson
<***@tenderapp.com>:
>
Support Staff 9 Posted by Matt Davidson on 18 Sep, 2011 08:05 PM
What account name do you want? www.?????.elevationfit.com We will set you
up with this account and get you moving.
Matt
10 Posted by jo on 19 Sep, 2011 01:36 AM
www.designabody.elevationfit.com
Thanks again
Quoting Matt Davidson
<***@tenderapp.com>:
>
Support Staff 11 Posted by Matt Davidson on 21 Sep, 2011 04:05 PM
Jo,
Spicer has informed me that your account has been upgraded. Please let me
know if you still cannot access your account.
Matt
12 Posted by jo on 22 Sep, 2011 10:38 AM
That is great Matt thank you but I have just tried to log in and I
can't. it says my login details are incorrect, what is my login and
password please as the password I thought I selected doesn't seem to
be right?
Thanks again,
Joey
Quoting Matt Davidson
<***@tenderapp.com>:
>
Support Staff 13 Posted by Matt Davidson on 22 Sep, 2011 11:47 AM
Hey buddy, why don't I give you a call later today and we can talk it
through. Trying to get info in a timely fashion via email, is hard and
ultimately just delays your use of the application. What is a good number
to reach you at and when would be a good time to call you?
Matt
14 Posted by jo on 22 Sep, 2011 08:38 PM
ok. Being in australia though there is a time difference. It is
6.35am here in the morning now and I will be available throughout most
of the day except between 9am-11am. My mobile number is 01161 414 423
783. This should be including area and international calling code
Thanks again,
Joey
Quoting Matt Davidson
<***@tenderapp.com>:
>
Support Staff 15 Posted by Matt Davidson on 22 Sep, 2011 08:46 PM
I am on the east coast, so only a couple hours difference. I will give you a
call in a couple hours. Talk to you then.
Support Staff 16 Posted by Matt Davidson on 23 Sep, 2011 01:42 AM
Spicer,
Can you reset the main user email and password for the following account:
www.designabody.elevationfit.com. The primary email should be
***@designabody.com.au. Jo seems to be having problems logging into the
application. Not sure what else to do. Please let me know if you can think
of anything else.
Matt
17 Posted by Stretch on 21 Oct, 2011 07:23 AM
If I communicated I could thank you enoguh for this, I'd be lying.
18 Posted by edusa on 06 Feb, 2012 05:35 PM
hi??